Thursday, February 19, 2009

Fixing an iPhone Safari Crash

Last night my iPhone's Safari application crashed. All I had was a grey screen of death each time I opened it. It was an easy fix. I thought I'd share it for anybody else who may be ready to break their iPhone in half over this issue.

My apologies to a fellow blogger who has these steps posted on his site. I don't remember which blog I got this information from, but I'm very thankful for his help.


1. Open Settings then scroll down to Safari and click it




2. Scroll down and click the buttons marked Clear Cache, Clear Cookies and Clear History



3. Hold down the power button on the top of the iPhone and the round button at the bottom until it shuts off (even after the "Slide to power off" screen appears)


4. Restart your iPhone, try your browser, then kiss it if it works and promise never to fight like that again

46 comments:

Anonymous said...

Your solution worked like a charm and that last bit made me laugh.

Anonymous said...

another perfect google => answer resolution,tx a million, worked for me ;)

whatthewhat said...

thanks! was going crazy....made the mistake of trying to download flash like an idiot before mine locked up.

Anonymous said...

Yeah it worked! Thanks for posting.

Anonymous said...

Bravo! This worked perfectly!

lynn said...

Brilliant! worked! thanks!

Sandra Dee said...

thankyouthankyouthankyouthankyou!!!!!

Bookmarked this page for (heaven forbid) future reference.....

Unknown said...

My Sunday morning is saved ! Thanks it worked !!

Emily said...

Thank you! :)

Anonymous said...

Worked perfect on the 3GS version 3.0.1

dlgartin said...

Thanks - my Iphone is new and I didn't know what was wrong. Your fix was the fix!

Anonymous said...

Brilliant! Thank you so much!

Anonymous said...

It worked perfectly!!
You are a darling - thank you, thank you!

elisha said...

WOO Hoo! Fixed! Thank you!

Anonymous said...

Actually, it is the reboot (power down & restart that fixes things. I never bother to clear caches and history.

Anonymous said...

Thanks for the tip, I was annoyed that within and hour of getting my new iPhone 3Gs that it locked up the very first time I tried to use Safari, but this cleared it and it's workig great now!

Simon said...

Yeah, a simple reboot was all that was needed to fix mine too (3GS 3.0.1).

Anonymous said...

thank you. Mind crashed because of porn, lol.

Dana said...

Yeah, thanks a ton. Easier fix than I though it would be!

Mr H said...

My safari crashes quote regularly. Shutting iPhone off and restarting used to really annoy me. I found that flipping it in and out of Airplane mode brought safari out of it's crash each time. Don't know if this works for anyone else but it's much faster than restarting.

Anonymous said...

Same here - your solution worked !
I had the 16GB 3G S for 30 minutes and Safari crashed.
Thanks for the tip.

Anonymous said...

Thanks very very much! My safari crashed after a week I bought the phone and I was terrified as I did not expect this to happen in a Mac product.your magic worked!

Anonymous said...

**********************

Here's how to get out of Grey Screen of Death without restarting your iPhone:

http://www.metacafe.com/watch/3973590/iphone_safari_grey_screen_crash/

Sorted!! :)

**********************

Anonymous said...

Thanks a lot... It worked for my IPod Touch !

Anonymous said...

It was rather interesting for me to read that post. Thanks for it. I like such themes and everything connected to them. I definitely want to read a bit more on that blog soon.

Anonymous said...

This worked for me as well. I was stuck at bookmarks and couldnt do ANYTHING.

Thanks

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Unknown said...

Yippeee! I'd tried clearing cache and cookies, but not the specific reboot. Thanks for making my browser work again!

Anonymous said...

thanks, good job...

Tavia said...

Thank you for this post!!! It worked!

And you were the first result on google when I searched "iphone safari grey" Well done!

Anonymous said...

Hello, my safari crashed and i checked desparately a solution nothing to be found on apple page, but your idea safed my week end ...great job well done, they should post your advice on the apple page .... thanks ==from london

Anonymous said...

yahoo.. it worked! thanks from singapore

Anonymous said...

you....are....my.....hero.....!!
Thanks from South Korea, Seoul

Anonymous said...

My mother-in-law is very grateful to you. This was the solution to her iPhone issue.

DL said...

Just worked for me on my iPad, I actually had all of the steps figured out myself except for the restart. Thank you for posting this!

Joe said...

It worked really!!!
Thanks for your posting.

Scott and Erica Kortright said...

You rock! The hard reboot was the key. Tried everything else and was close to trying a hammer.

Anonymous said...

yipppe! Thank you! I was not looking forward to going to the Apple store today and you saved me a trip!

Anonymous said...

Thank you from Texas!

Anonymous said...

I can't believe users have been having this problem since 2009. I just bought my iphone 4 and Safari crashed before I ever used it. Luckily I googled it when I got home and your solution worked beautifully. What does the store do if you go in with this problem?? Are they able to fix it? I also did not see any comment on the apple page. Doesn't that seem odd?

Anonymous said...

kevvy kev worked on the ipad, thanks! Gold Coast.

Anonymous said...

Thank you from Arizona! God Bless you.

Anonymous said...

Thanks from Brisbane Australia

Anonymous said...

This one didn't work for me. I have an just restored/cleaned iPhone 4 with 4.3.5 firmware and jailbroke it. The result is that both Safari and Cydia just won't start.

I'm glad it helped many others though so thanks anyway from Sweden!

Anonymous said...

I'm forever in your debt. Great, easy fix. Kissed my iPhone and kisses to you, too!

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